Contract Type: Permanent
Location: Northern Beaches
Salary: 76,650 Package
Start Date: ASAP
Contact Name: Dominique
Job Published: June 11, 2018 15:37

Job Description

  • Boutique Hotel & Hatted Restaurant
  • Northern Beaches
  • $70k + super

Our client is looking to appoint an experienced and passionate Front Office Manager to manage and lead this department on a full time basis. Reporting directly to the General Manager you will be responsible for the management, coordination and control of all Front Office services for the Hotel. You will ensure that an exceptional customer focus is being achieved by your team to deliver a memorable guest experience. The key focus is to deliver a personal touch to each of the guests; providing a superior customer service with an emphasis on friendliness and professionalism.

Duties & Responsibilities of this role include:

  • Manage, plan and control all Front Office services for the hotel
  • Effectively lead the Front Office team to deliver all Front Office services according to hotel standards
  • This role is extremely hands-on and requires you to perform all usual day to day Front Office Reception tasks such as reservations, check-in, checkout, switchboard operation, dealing with guest requests and enquiries, settling guest accounts, cashiering and administration duties
  • Ensure at all times high service standards are being maintained by you & your team
  • Develop  & implement departmental policies, procedures, checklists and standards 
  • Responsible for staff recruitment, training, appraisals, mentoring and career development
  • Management of budgets and roster to ensure a cost effective and efficient Front Office operation
  • Driving change and improvements and implementing strategies and procedures to achieve business objectives
  • Regular reporting and involvement in management meetings
  • Ensure a positive working relationship with other hotel departments, including but not limited to - Housekeeping, Food and Beverage, & Maintenance
  • Handle and resolve guest complaints in a timely, positive and professional manner in accordance with hotel procedures

 To be successful in this role, you MUST:

  • Have a minimum of 1 – 2 years previous Front Office Management experience in a boutique/luxury 5 star resort/ hotel environment
  • Be committed to providing an exceptional, personalised experience for guests & visitors
  • Have the ability to proactively identify, prioritize and manage multiple tasks, and successfully accomplish objectives in a busy and challenging workplace
  • Have proven knowledge and experience in hotel reservations systems i.e. Opera, Redcat, Protel, ResDiary
  • Possess strong attention to detail and have excellent organisational, time management and communication skills
  • Have demonstrated expertise and commercial success in a Front Office Department with sound financial and revenue management ability
  • Exceptional leadership skills with demonstrated results in hands-on management and problem solving
  • Be an effective communicator and have the ability to deal with difficult situations in a high pressured environment
  • Have flexibility with regard to shifts and be available to work across a 7 day roster, including public holidays, mornings and evenings
  • Have excellent personal grooming and presentation standards
  • Have a full and valid NSW Drivers Licence


To find out more about this exciting opportunity please email Or call 0432654300